Storeking technology platform captures rural consumption requirements of all walk in customer base to a retail store.StoreKing reaches out to 600000 villages in India by onboarding rural retailer as last mile touch point.
StoreKing management patience with existing vendor was running out and reached out to Clozon.
Key issues faced were:
1. Application user experience seriously impacted due to performance being unpredictable.
2. Slow response times from existing support provider to rectify issues or attend to requests.
Clozon suggested StoreKing on the immediate changes required to fix the issue. Clozon did the changes and observed the system for few days. The issue was fixed and application stability and performance improved significantly. Clozon implemented it’s tools to proactively start monitoring and managing the application environment.
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Due to stable application transactions increased leading to higher revenue and customer satisfaction.
Senior management did not have to waste their precious time in trying to address infra issues.
They were able to focus on core business aspects.
StoreKing internal IT team was able to focus their energies on feature expansion instead of being bogged down by application stability issues.
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